I hadn't been promoted very long, when I had cause to have a performance conversation with an employee. A colleague was running a series...

Next Level Training UK is dedicated to the skills and capacity development of everyone. As a Social Enterprise, 50% of all profits go...

Two of your team are in an argument and you’ve been called to sort them out. There are a few ways I’ve seen managers approach this...

Have you ever turned up at work to find the boss in a bad mood, then discover that you too are having a bad day? Not only that, but...

Why are people so difficult? What can we do about them? There is one super concept that I want to share with you, but although the idea...

We have all been there when a seemingly normal person suddenly explodes with anger, leaving everyone in the room stunned and silent. How...

Managing people can be a mixed blessing at times. They can frustrate you, almost to the point of purposeful sabotage. Many managers and...

The combative and grumpy Jeremy Paxman has stepped down from Newsnight, the flagship BBC current affairs programme. His aggressive style...

At one end of the scale you have out-and-out bullying with ethical persuasion at the polar opposite. From the selfish manager who just...

Have you ever noticed how managers manage to defeat their own purpose by getting in the way of their own team members and demoralising...

We don’t like to be sold to, but we do love to buy. How many times has someone tried to “sell” something to someone and they are not...

I want to share one of the most forehead-slapping learning points that I’ve ever had when dealing with difficult behaviours. Changing...

Sometimes, I will ask a group of participants if any of them are in sales. Very few hands will go up and most often, no one will own up...

HR professionals already know the questions your team are asking themselves that go unanswered by you, their boss. The trouble is, you...

Here are some examples: In a negotiation, y0u are not obliged to react to every offer. You can opt to say or do nothing. Your opponent...

There are many times that we need to get work done quickly and efficiently. We often go into “tell-mode” when time is short or we are...

I’ve been a manager since the nineteen-frozen-solids but the lack of awareness that some managers show still surprises me. Given the lack...

Questions. They are powerful things, aren’t they? They can change how you feel, from sad to happy, or they can change your life, like the...

Relationships The core of his success lies in the relationships he has with his players. He knows them intimately to the point where he...

Are you one of those people who find social situations difficult and are secretly jealous of those who can just fit into any situation...