Want To Change Someone’s Behaviour?
I want to share one of the most forehead-slapping learning points that I’ve ever had when dealing with difficult behaviours. Changing someone’s behaviour has got to be the most challenging topic for any manager in today’s environment. This probably holds true for millennia because the issues go back to the dawn of time, but I’m getting way ahead of myself. It was during research for a client on Conflict Management that I ran across a sentence that leapt out of the page at me