Know how to deal with people & conflict in a productive way
- Started 2 Mar 2021Started 2 Mar 2021
- 190 British pounds£190
- Online Sessions
Workshop Overview Assertiveness Assertiveness is a skill everyone can and should employ and is a life skill. This course introduces participants into the world of behaviour, conflict and why people can be difficult. Each participant will leave with practical actions that they can take the very next day. Who is it for? Managers, leaders and supervisors wanting to enhance people skills Anyone who has difficulty with saying no or being more assertive either at work or in life generally Workshop Objectives By the end of this course, participants will: Understand effective communication techniques Know why they behave the way they do Increased ability to say no without being aggressive Know how their thoughts lead to outcomes in life Have an action plan to use the very next day at work Workshop Content Communication defined Where behaviour comes from The 4 major behaviours What assertiveness is and is not Saying NO, valuing the other person and mean it The assertiveness framework The UHT method The Self-talk cycle Reflective learning & action planning
You can reschedule up to 48hrs before the event. We do not give credits or refunds unless cancelled within 24 hrs of booking.
9 Winterfold, Crawley, UK