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Available Online

Dealing With Difficult Customers

Difficult People will become a thing of the past

  • Started 24 Nov 2020
  • 190 British pounds
  • Online Sessions

Service Description

Workshop Overview Dealing with Difficult People gives participants the tools, tips and techniques to handle even the most difficult types of people. Delivered by a specialist in this field, you will gain all the needed insights to create true collaboration and teamwork. Who is it for? Managers, leaders, supervisors and anyone who has to deal with difficult people whether they are customers, staff, colleagues, bosses and family! Workshop Objectives By the end of this course, participants will: Understand the essential communication techniques to deal effectively with all difficult people types Know and have tools to deal with the 4 most difficult types of person Know and understand their behaviour in a conflict Know the one resourceful behaviour to deal effectively with difficult people Increased ability to say no without being aggressive Have an action plan to use the very next day at work Workshop Content Difficult People defined The 4 Steps to deal effectively with difficult people Essential Communication Skills The window on the world of difficult people The 4 most difficult types Your conflict behaviour The four behaviours that get results Assertiveness skills A framework to say NO effectively Reflective learning and action planning

Upcoming Sessions

Cancellation Policy

You can reschedule up to 48hrs before the event. We do not give credits or refunds unless cancelled within 24 hrs of booking.

Contact Details

+ 07739177678

9 Winterfold, Crawley, UK