Dealing With Difficult People
Using all your skills will deliver harmony and a productive workplace
- Started 23 Jun 2021Started 23 Jun 2021
- 190 British pounds£190
- Online Sessions
Dealing With Difficult People is one of the most difficult but rewarding aspects of your leadership role. Where there is conflict, there is an opportunity to harness your skills to deliver team work and collaboration. You will learn how to deal with difficult situations that conflict throws your way in this highly interactive workshop Contents: 1. What is Conflict? 2. Essential Communication Skills 3. The 3 V's of Communication 4. Who are our Most Difficult People 5. The 4 Most Difficult Types 6. The 4 Behaviours that get results 7. Listening for Results 8. Action Planning
You can reschedule up to 48hrs before the event. We do not give credits or refunds unless cancelled within 24 hrs of booking.
9 Winterfold, Crawley, UK